Contact information

Thank you for visiting Purnt. We value open communication and are committed to providing transparent, efficient customer support. For any questions regarding our premium kitchenware, order tracking, shipping timelines, or return requests, please reach out to us using our verified corporate and customer service details below.

1. Verified Corporate Identity

This online storefront and brand are fully owned, managed, and legally operated by the following corporate entity:

  • Brand Name: Purnt
  • Legal Business Name: AK BUILDERS CLEANING SERVICES PTY LTD
  • Australian Company Number (ACN): 697 268 081

2. Registered Physical Address

Our official corporate registration and physical mailing address is located in New South Wales, Australia. Please utilize this address for formal administrative correspondence:

  • Street Address: 123 BASSETT ST
  • Suburb / City: HURSTVILLE
  • State / Territory: New South Wales (NSW)
  • Postcode: 2220
  • Country: Australia

Please note: Do not send product returns to the administrative address listed above without prior authorization. To initiate a return, please contact our support team via email to receive a prepaid US shipping label and the correct return facility address.

3. Customer Support Channels

We provide two direct methods of communication for immediate assistance. Our systems are securely monitored to ensure your inquiries are handled promptly:

  • Customer Support Email: care@purnt.com
  • Customer Support Phone: +61 473 496 554

4. Support Hours & Response Expectations

To provide reliable and consistent service, our professional administrative and customer care teams operate during regular business hours:

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST - Australian Eastern Standard Time)
  • Email Response Window: We review inbound digital correspondence 24/7. You can expect a comprehensive, personalized response from our team within 24 hours on standard business days.
  • Holiday Operations: Inquiries submitted over weekends or localized public holidays will be prioritized and resolved on the immediate following business day.