Privacy policy

Effective Date: May 25, 2026

This Privacy Policy describes how Purnt (the "Site", "we", "us", or "our"), legally owned and operated by AK BUILDERS CLEANING SERVICES PTY LTD (ABN: 89 697 268 081), collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. This includes your web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information: Collected from you when you attempt to or make a purchase through our Site. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer Support Information: Collected directly from you when you communicate with our support team via email or web forms.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, keeping you updated on new products, services, and offers, and screening orders for potential risk or fraud.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the links below:

5. Your Rights Under US Consumer Privacy Laws

If you are a resident of the United States (including California, Virginia, Colorado, and other states with comprehensive privacy enactments), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

If you would like to exercise these rights, please contact us through the official channels provided below. We do not sell or "share" your personal data for cross-context behavioral advertising as defined under the California Consumer Privacy Act (CCPA).

6. Children's Privacy (COPPA)

Our Site and products are directed exclusively to adults. We do not intentionally or knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately to request deletion.

7. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

8. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Compliance Officer via the official details below:

Brand Name: Purnt
Legal Entity: AK BUILDERS CLEANING SERVICES PTY LTD
ABN: 89 697 268 081
ACN: 697 268 081
Physical Business Address: 123 Bassett Street, Hurstville, New South Wales, 2220, Australia
Official Support Email: care@purnt.com
Customer Service Phone: +61 473 496 554